Returns & Refunds

Refund Policy for Kiddy Cosmo

At Kiddy Cosmo, we are committed to providing you with products that help inspire creativity, hands-on learning, and exploration. We believe in the effectiveness of our products and recommend that you use them for a minimum of 14 days before considering a return. If you are not satisfied with your purchase for any reason after 14 days and within our 60-day money-back guarantee, please contact us at info@kiddycosmo.com.

Cancellation Policy
Please note that any changes or cancellations to an order must be made within 24 hours of placing the order. After this timeframe, we may not be able to accommodate your request as the order will have already entered the processing phase. If you do cancel your order within 24 hours, we will process your refund within 7 business days.

60-Day Money-Back Guarantee
We are confident in the value of our products and encourage you to try them for at least 14 days to experience their benefits fully. If you are still unhappy and wish to return the items, you may do so after 14 days, within the 60-day period covered by our money-back guarantee. Please note that shipping fees (if applicable) are not refundable.

To initiate a return, please contact our support team by filling out the form on our Contact Us page or send an e-mail directly to info@kiddycosmo.com. To expedite your return, please provide your Order Number or the Name and E-Mail Address used to place the order.

Damaged Items
We take great care in packaging our products to prevent damage during shipping. An item is considered damaged if it has a defect or if the product is physically broken. Damaged packaging, such as dented boxes, with a product in good condition is not considered damage.

If your item arrives damaged, please notify us within 72 hours of delivery. To report a damaged item, please email info@kiddycosmo.com and include a clear photo of the damage. We will determine if you are eligible for a replacement at no cost to you. We do not refund, replace, or accept returns for items damaged through normal use, wear and tear, or misuse.

Shipping and Delivery
While we strive to deliver your order in a timely manner, we cannot be held responsible for any shipping or delivery delays that are outside of our control, including those caused by the courier, customs, or other issues that may occur during shipping. If you experience any problems with your delivery, please contact the courier directly for assistance. We are not responsible for any lost, stolen, or delayed packages.

Incorrect Shipping Address
It is the customer's responsibility to ensure the correct shipping address is provided at checkout. If the address is incorrect and we are not notified within 24 hours of placing the order, you will not be entitled to a resend or a refund.

Please note that we reserve the right to modify this Refund Policy at any time. It is the customer's responsibility to review the most recent version of the Refund Policy before purchasing and using our products. By purchasing and continuing to use Kiddy Cosmo products, customers indicate their acceptance of this Refund Policy.